What is your experience of ordering online? Do you always get what you order, or do you have any problems with the quality of food delivered? I have been ordering online for years, virtually just after Tesco started doing online ordering, and apart from the occasional odd substitution (but nothing so way out as some of the horror stories you sometimes hear) I have been more than satisfied with their customer service. I have occasionally received food which must be used up almost immediately, but a quick phone call to customer service usually gets a refund or vouchers for more than the cost of the item. I usually only ordered tinned goods, staple foods such as flour etc, or heavy pet or non-food items, and get most of my fresh food and meat from elsewhere, but last night when I put in my order, they had an offer on frozen foods which I couldn't resist. I ordered two cartons of ice cream and some pomegranate seeds. The food was all delivered at 8 a.m. The frozen dog food was in a blue bag, but the ice cream and the pomegranate seeds were in the trays with the rest of the non-frozen stuff. The delivery chap was horrified and I was none too pleased. However, a quick phone call to their customer service department, more to inform them of someone's mistake than anything else as all three items were still very, very cold, brought an immediate refund. Riverford employed a new delivery driver in our area a few months ago and I did have cause to complain on more than one occasion - some things were very damp, including dry foods - but the costs were quickly refunded and the situation rectified by replacing the driver! The only supermarket I have had problems with has been Sainsbury's. Our shopping comes from the local large store who are pretty good but occasionally make mistakes. The problem is their customer service department, which is elsewhere. Their attitude seems to be rather off-putting and I often feel I have to argue the toss with them. It happens far too often to have just caught someone on a bad day. The crunch came when I ordered two items banded "buy 2 for £9.99" and they sent me two unbanded items for £10 each! I now tend to avoid their offers unless they are coupons for money off the whole order, or shop in our local, much smaller store which does not stock a very large range. Are these problems usual? Or do you find that some online stores are just too awkward to order from?