...and if so, do you use it?
Let me be clear: I don't mean self-service kiosks where you scan and bag your own purchases; those have been around for quite a long time now.
I'm referring to the ability to scan your items as you take them off the shelf, bag them directly in your cart, and pay for them through an app on your phone.
Kroger is slowly rolling out Scan-Bag-Go and I've been using it for about a year. I love it...when it works.
At Kroger, shoppers can either use an in-store scanning device, scan and bag their items, then go through to the kiosks, scan a kiosk ID, and their order will pop up there and they can pay at the kiosk.
Or, shoppers can download their app, use their own phone as a scanning device, scan and bag their items, then take advantage of the option to pay for their groceries through the app, skipping the lines altogether. This is the option I choose.
The funny thing is, I'm on a first-name basis with nearly everyone at my smaller local Kroger, and they all tell me that I'm absolutely the only person who shops there who uses the phone app and pays through the app. That surprises me, because the whole point is to skip the lines, and if you don't use the phone app, you still have to go through the kiosks to pay, and there's frequently a line there. Pointless. May as well let them bag them and all.
Anyway, I've used it probably 250 times over the last year, and I'd say 90% of the time, there's one problem or another:
1. Kroger lists the scanned item as "not found"
2. App doesn't work/network down
3. App won't accept payment
4. App won't recognize my loyalty card
Even with the troubles, I still love it. It's made grocery shopping that much more enjoyable for me, because I know when I'm done, I don't have to wait in a long line, unload a cart, wait for my items to be bagged, then hand over loyalty and credit cards to pay. That's all set up.
Scan...bag...and out the door I go!
Anybody else use this? What's your experience? If you don't use it, does it sound like something you'd like?
Let me be clear: I don't mean self-service kiosks where you scan and bag your own purchases; those have been around for quite a long time now.
I'm referring to the ability to scan your items as you take them off the shelf, bag them directly in your cart, and pay for them through an app on your phone.
Kroger is slowly rolling out Scan-Bag-Go and I've been using it for about a year. I love it...when it works.
At Kroger, shoppers can either use an in-store scanning device, scan and bag their items, then go through to the kiosks, scan a kiosk ID, and their order will pop up there and they can pay at the kiosk.
Or, shoppers can download their app, use their own phone as a scanning device, scan and bag their items, then take advantage of the option to pay for their groceries through the app, skipping the lines altogether. This is the option I choose.
The funny thing is, I'm on a first-name basis with nearly everyone at my smaller local Kroger, and they all tell me that I'm absolutely the only person who shops there who uses the phone app and pays through the app. That surprises me, because the whole point is to skip the lines, and if you don't use the phone app, you still have to go through the kiosks to pay, and there's frequently a line there. Pointless. May as well let them bag them and all.
Anyway, I've used it probably 250 times over the last year, and I'd say 90% of the time, there's one problem or another:
1. Kroger lists the scanned item as "not found"
2. App doesn't work/network down
3. App won't accept payment
4. App won't recognize my loyalty card
Even with the troubles, I still love it. It's made grocery shopping that much more enjoyable for me, because I know when I'm done, I don't have to wait in a long line, unload a cart, wait for my items to be bagged, then hand over loyalty and credit cards to pay. That's all set up.
Scan...bag...and out the door I go!
Anybody else use this? What's your experience? If you don't use it, does it sound like something you'd like?
