site support

Customer support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support.
Phone and emails are the primary means to offer web-based assistance for your customers when matters do not require an immediate answer. Low-cost, non-intrusive and anywhere-anytime access are some of the advantages of email-based communications. Ticketing System and CRM Applications help keep track of a series of follow-up correspondence with a particular customer. Services offered via email response management is claims processing, polling/media analysis, subscription services, troubleshooting, complaint registrations etc.

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  1. Barriehie

    Site High Latency Response

    SatNavSaysStraightOn Site seems much slower lately, up to a minute to post a one sentence reply. Has something changed on your end? User load is the typical 3 or 4 hundred so that hasn't changed. Nothing new with updates on my end. Thank you SNSSO!
  2. PAcanis

    Question about a new member's pending posts

    So I see since I am a new member my posts are not visible right away. I can understand that. More forums should do that. BUT... Does that mean if more posts are made after mine, that my post would not show up as a new post? In other words, it's basically lost in the shuffle and not seen unless...
  3. Puggles

    Question bout site alerts

    Is there a way for someone with access to it to be able to put numbers next to site alerts when you click on the icon? It might just be me, but when there's a lot of alerts after I read what the previous one was about, I can't remember where I left off and end up clicking on the same alert 2 or...
  4. SatNavSaysStraightOn

    Photos sideways/upside-down

    Recently, lot of images have been coming out sideways. Often it's a picture that on your device shows correctly, but even before inserting the image, from the thumbnail, it is clear out is sideways. This is not a fault with the site. A recent update to Android devices is causing the problem...
  5. Puggles

    what up with tagging restrictions?

    I'm trying to post something, and it's telling me that the tag it put in by itself is not valid, and to change it to "x," then I change it and that tag is considered not valid. Even when posting with no tags, it tells me the tags I'm using aren't valid and to change them. I select an...
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