site support

Customer support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support.
Phone and emails are the primary means to offer web-based assistance for your customers when matters do not require an immediate answer. Low-cost, non-intrusive and anywhere-anytime access are some of the advantages of email-based communications. Ticketing System and CRM Applications help keep track of a series of follow-up correspondence with a particular customer. Services offered via email response management is claims processing, polling/media analysis, subscription services, troubleshooting, complaint registrations etc.

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  1. SatNavSaysStraightOn

    Alert Notices

    The explanations that go out with alerts has a very limited number of characters permitted, so the may seem a little cryptic. It may also make sense to us as moderators, but not to members unaware of character limitations. So I thought I would start a thread with some of the common ones that...
  2. Puggles

    Redirect.

    I was trying to post with a pic via my phone and the site gave me the usual error, and then it gave me this. It redirected me to this site. I don't know if it's relevant or not. I've had this site give me errors when trying to post pics before, but never a redirect.
  3. Puggles

    Dark mode

    I am using an extension with my browser, so it's not a request, more a curiosity. I don't do programming, so I don't know (I'm an audio guy), would incorporating a dark mode into the site be possible, or is that a pain in the ass to do?
  4. PAcanis

    The original thread?

    You lost me SatNavSaysStraightOn And locked my thread. Thus the new thread. Which I do hate to do. What is the "See my post on the original thread." thread? That's what my question was about. I was told my threads were moved from the original thread that I posted them in, but it seems like...
  5. PAcanis

    Please, some clarity again.

    I was involved in a conversation about something I could no longer find, veal city chicken. In the no longer can find thread. A little talking was done, as is usually encouraged on forums, and next thing I know I am hit with a bunch of "post was moved" notifications that said it was moved to...
  6. Barriehie

    Site High Latency Response

    SatNavSaysStraightOn Site seems much slower lately, up to a minute to post a one sentence reply. Has something changed on your end? User load is the typical 3 or 4 hundred so that hasn't changed. Nothing new with updates on my end. Thank you SNSSO!
  7. PAcanis

    Question about a new member's pending posts

    So I see since I am a new member my posts are not visible right away. I can understand that. More forums should do that. BUT... Does that mean if more posts are made after mine, that my post would not show up as a new post? In other words, it's basically lost in the shuffle and not seen unless...
  8. Puggles

    Question bout site alerts

    Is there a way for someone with access to it to be able to put numbers next to site alerts when you click on the icon? It might just be me, but when there's a lot of alerts after I read what the previous one was about, I can't remember where I left off and end up clicking on the same alert 2 or...
  9. SatNavSaysStraightOn

    Photos sideways/upside-down

    Recently, lot of images have been coming out sideways. Often it's a picture that on your device shows correctly, but even before inserting the image, from the thumbnail, it is clear out is sideways. This is not a fault with the site. A recent update to Android devices is causing the problem...
  10. Puggles

    what up with tagging restrictions?

    I'm trying to post something, and it's telling me that the tag it put in by itself is not valid, and to change it to "x," then I change it and that tag is considered not valid. Even when posting with no tags, it tells me the tags I'm using aren't valid and to change them. I select an...
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