site support

Customer support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support.
Phone and emails are the primary means to offer web-based assistance for your customers when matters do not require an immediate answer. Low-cost, non-intrusive and anywhere-anytime access are some of the advantages of email-based communications. Ticketing System and CRM Applications help keep track of a series of follow-up correspondence with a particular customer. Services offered via email response management is claims processing, polling/media analysis, subscription services, troubleshooting, complaint registrations etc.

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Recent contents
  1. Herbaceous

    Un-ignoring a thread

    I normally use the site on mobile, and sometimes while stabbing at my screen with my fat fingers, I accidentally hit the ignore button. How do I see, and un-ignore those ignored threads?
  2. Barriehie

    Images Posted Link

    I recall in our account there was a way to pull up all of our posted images, latest first. Where did that go please?
  3. Barriehie

    Top/Bottom Speed Button

    Is this per the site or my browser, Opera, I can't find a way to disable it.
  4. Z

    Image upload

    Images are not uploading in thread reply attach image function atm - is it just me or a glitch? Thx
  5. Barriehie

    Media Gallery Media Gallery Limitations

    I get the usage but what are the limits on total uploaded data quantities? In 10 years will I still have storage capabilities?
    • Barriehie
    • Thread
    • media gallery site support site tips & tricks
    • Replies: 3
    • Forum: Site Queries
  6. JAS_OH1

    That's RED

    Can I change this red font on thread titles? It hurts my eyes!
  7. kaneohegirlinaz

    General Site Use CookingBites Recipe Challenge Count-down Banner

    Is it my device or are we missing the count-down clock as to when the challenge ends?
  8. Wombat457

    Account Settings Unable to access account details?

    Why is it that there arre times when I am unable to access my account details "Your full account details are not currently editable" ? One day I can, next I can't ?
  9. Barriehie

    Account Settings Following a User

    So, what does that do? I'm following someone but there's no change in my notifications and I've perused that area in my profile?
  10. Z

    New Threads

    I seem to miss a lot of newly posted threads. In Forums view I see links to new posts but not specifically to new threads. Is there a specific page for all newly posted content including threads? Also, wondered how people keep track of new posts and notifications of new threads. Bookmarks...
  11. SatNavSaysStraightOn

    Guidelines/Policies Site Rules Updated

    I have finally updated the site rules - yeah, I know, admin and the likes, boring as hell, and I know very few of you read them, but the old rules were from the founder and original owner of the site, which I had added to with changes in laws (introduction of GDPR etc). I have (finally)...
  12. Wombat457

    Forums

    Is it just me or are the forums slow to load this evening? Individual threads I mean?
  13. Puggles

    Guidelines/Policies Uploading videos

    This site only supports media via pics, right? There is no video hosting on this site whatsoever? If we wanted to upload a video, we would have to upload it to a different hosting site and then link to it? I can't remember which it was.
  14. Wombat457

    New Account Restrictions Moderation?

    I know I am new here but I am a little confused. I have been able to post things without a problem (which is great) but last night and just now I have gotten a message saying that my post needs to be moderated before being able to be viewed by everyone. Is this a standard thing because I don't...
  15. SatNavSaysStraightOn

    Site Notice Shorthand for Alert Notices Translated

    The explanations that go out with alerts has a very limited number of characters permitted, so the may seem a little cryptic. It may also make sense to us as moderators, but not to members unaware of character limitations. So I thought I would start a thread with some of the common ones that...
  16. Puggles

    Redirect.

    I was trying to post with a pic via my phone and the site gave me the usual error, and then it gave me this. It redirected me to this site. I don't know if it's relevant or not. I've had this site give me errors when trying to post pics before, but never a redirect.
  17. Puggles

    General Site Use Dark mode

    I am using an extension with my browser, so it's not a request, more a curiosity. I don't do programming, so I don't know (I'm an audio guy), would incorporating a dark mode into the site be possible, or is that a pain in the ass to do?
  18. Barriehie

    Site High Latency Response

    SatNavSaysStraightOn Site seems much slower lately, up to a minute to post a one sentence reply. Has something changed on your end? User load is the typical 3 or 4 hundred so that hasn't changed. Nothing new with updates on my end. Thank you SNSSO!
  19. PAcanis

    Question about a new member's pending posts

    So I see since I am a new member my posts are not visible right away. I can understand that. More forums should do that. BUT... Does that mean if more posts are made after mine, that my post would not show up as a new post? In other words, it's basically lost in the shuffle and not seen unless...
  20. Puggles

    Question bout site alerts

    Is there a way for someone with access to it to be able to put numbers next to site alerts when you click on the icon? It might just be me, but when there's a lot of alerts after I read what the previous one was about, I can't remember where I left off and end up clicking on the same alert 2 or...
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