Back to tea.
TLDR Tea fixes things.
I genuinely think the world would be a much better place if people drank more tea, no-one can start a war while having a cup of tea
but to the tea story -
I remember the being offended to the point of speaking up in defence of tea on a training day once, you know the sort of training day where you remain completely silent, try not to make eye contact because its boring as hell and you just want to get it over with.
It was about dealing with violence and aggression, what they called 'De-escalation training' the lecturer was American ex secret service, he lost half his foot and been 'retired' Ironically he seemed rather angry about it.
It wasn't too bad if you were green about the gills however he started attacking the British response in some difficult situations to offer tea. In a squeaky high pitched voice he repeatedly said "Tea? Would you like some tea?" mocking us for thinking tea can fix things.
Well this rather annoyed me and obviously some of the more experienced staff sitting there on their millionth annual de-escalation training update already far more knowledgeable in real world situations than the lecturers educating us.
Having taken umbrage to his attitude and him having lost the room into a silent stare I decided I should assist his cultural acclimatisation, he definitely be better off knowing about the power of tea
At first he refuse to accept that offering someone who is distressed a cup of tea in a timely manner is incredibly effective and does so many things including stopping things escalating in the first place.
Offering tea (in the UK at least) in an institutional setting where its rarely offered shows you understand someone is unhappy, tea is a balm and the recipient knows this. If something bad (or good or indifferent
) has happened we make tea.
If the distressed person accepts tea you are on safe ground, they are not going to kick off while drinking tea, this also allows you to sit down next to them while they are drinking it and tell you why they are angry or upset. It gives you the opportunity to try and fix things. And thats it, simple as that situation diffused.
If a person refuses tea then basically you misread the situation, failed to correctly anticipate and intervene before it got to that stage and things will need to move to a different level but a skilled person does notice and does offer tea in time if it's appropriate.
My colleagues were nodding in agreement about the diligent use of tea and eventually while not exactly conceding he did stop mocking and saying offering tea doesn't work.
I guess if you're in the secret service you're tuned into noticing a much higher level of aggression rather than the subtle micro gestures that let you 'that person needs a cup of tea'!!