- 18 Mar 2018
- Local time
- 11:25 PM
- Christchurch New Zealand
I don't know if this falls under "OCD and autism," but it's probably part of the nonstandard way I interpret things:
I recently bought a gift for MrsT off Amazon, which happened to come from a third-party seller. No worries.
However, when I got the gift delivered, and absolutely zero package tracking from the seller, it was obvious that all they'd done was take my order, then turn right around and order it from Walmart.com. It came to my house from Walmart, in a Walmart box, with Walmart sealing tape, and the gift inside had a Walmart.com ordering sticker on it.
I asked around (meaning family), and every last one asked me, "Well, is there something wrong with it? Is it broken or something?"
"No, it's fine, but if I'd wanted to get it from Walmart, I'd have just ordered it from Walmart myself."
"If there's nothing wrong with it, what do you care where it came from?"
"It just seems dishonest, somehow."
Anyway, it kept sitting in the back of my mind, that there's this guy out there, basically taking orders and turning right around and reordering from Walmart, and maybe Target and a whole host of other places. So I contacted Amazon.
"Is this allowable or legit?"
I got back one of those diplomatic non-answers, like, "Thank you for contacting us! I can see how this would concern you, but please rest assured, your order is protected and secure, whether you ordered directly from Amazon or one of our thousands of Amazon sellers! Do you have any other questions I can answer today?"
"Yeah, but doesn't this seem...deceptive? It looks like they just took my order and turned around and ordered it from Walmart."
"Yes! Please let me clarify this very important issue for you! Many of our Amazon sellers will work with you and ship to you directly, providing an excellent opportunity to support small businesses, which is very important right now especially! Is there anything else I can help you with today?"
After having it bounce around my brain for a bit longer, I contacted the seller.
"Hi, I got my order today, and I was curious as to why it came to me in a Walmart.com box. Can you explain that, please? Thanks."
I got another non-answer:
"Thanks for reaching out. We ship from the same warehouse as many other retailers. Do you need to return the item?"
I wrote back:
"The item is fine, thanks. I'm just trying to figure out why it came in a Walmart box, with Walmart stickers and a Walmart label. Let me be direct: did you just take my order and turn right around and place an order with Walmart.com? That's what I'm looking to find out."
No reply. First email response came back in less than an hour, now it's been nearly 24 hours, and no reply, which in my mind tells me...that's exactly what they did.
What surprised me, though, is I asked four other people, and no one else saw any problem with this.
I call it clipping the ticket, I've survived doing it for 30 years. People pay for my knowledge. I'm one of about 4 people in New Zealand that have specialised knowledge on a certain product. I got asked to solve a problem at a factory where a bearing had broken on an expensive machine. This held up production at approx tens of thousands an hour. The new part was in Singapore and 36 hrs away. I had them up and running in an hour. My cost $50, my knowledge and charge for two temp fixes (1 spare) $700 each. They paid the bill.