I've never had any problems returning stuff. Supermarket deliveries are easy - return anything that's damaged or not what you expected to the driver, or if you find something wrong later ring customer services, and get a credit. For clothes etc most large retailers these days give you return labels and pick the stuff up by courier. I've had a couple of occasions where I've complained about food from Riverford (neither of which was their fault) and have received a credit straightaway, and one faulty item I've had to return to Littlewoods - again no problems, and the replacement was sent out immediately. The only site I've ever had problems with was eBay with some of the private sellers, but even this is few and far between.
I've smoked on and off since I was 14 (more on than off). Difficult to say how many a day because for the last 40 years I've smoked roll-ups.
I've gone a few years without it now. But they are well ingrained into our culture, unfortunately...
The KFC just round the corner from me smells awful, but the smell of their "cooking" does mask the fumes from the traffic using the 3 trunk road/2 main road/flyover intersection it is built next to.
