We decided quite recently to try to free up our weekends by me doing the shopping online. This was to include everything except for the fresh veg which we prefer lose and to choose ourselves.
Well it sounded a good idea. I'd buy a month of stuff or at least a fortnight's worth to meet the minimums etc. I made an account, fought with the system repeatedly, found alternatives that could be used for stuff not available online but that was in the store we shop in and so on. I tried the app first but ran into difficulties selecting my address. It just kept telling me that the address i was selecting was the default address. It made no sense whatsoever.
We've seen delivery vans in both of the local towns and we're much less rural than where we used to live. They used to deliver there, so we assumed that they'd deliver here.
I tried the unofficial alternative to our address, using the local area name instead of the postal town. Still no joy.
Finally I quit with the app, uninstalling it. Moved over to the website. Redid the entire list and got to the check out. It reminded me I didn't have a delivery address in my profile, so I went to add it only to be told that they didn't delivery to remote areas. We're not classed as remote in Australian terms, rural yes, remote no. We're less remote and less rural than where we used to live and they delivered to there... They deliver to 10 mins drive away but not to us. Why couldn't that app have told me that? It would have saved me hours of fighting, finding alternatives for stuff not stocked online... I can still use the system, if I want to 'collect in store' from the store I shop at. But why would I bother doing that when I can't get half of what I want, and another quarter I had to select a more expensive alternative for? Remember the store is an hours drive away, so I can fight with their app or website and only find half (if that) of what I want, drive an hour away and collect what I've bought online then walk around the very same shop and pick up the rest of my items that are not online or are fresh veg and pay for those, then drive an hour home again? I may as well just carry on and buy everything in one go when we walk around the shop... at least I know I'll get what I'm after that way. I even tried 2 other supermarkets but same thing...
Grrr