we once lived in a definitely 'country' area - last house for 4-5 miles along the road and also last house on the electrical distribution line/poles/etc.
once upon a thunderstorm massive, the disconnect tripped on the pole feeding our house. think of it as a big knife switch, but mega-power surges cause it to trip out.....
after some time,,, I called - told them I could see the disconnect was tripped... "okay, we'll be out . . ."
24 hours went by so I called and told them if they didn't come pull the disconnect back in, I would. they arrived about 10 minutes later, took less than three minutes to "fix" the problem.